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Business Com
Chapter 7
| Term | Definition |
|---|---|
| Attachment Notation | text that indicates to the recipient that a separate document is attached to a letter or memo. |
| Blind Copy Notation | text that indicates a copy of the message is being sent to the person(s) named without the recipient’s knowledge. |
| Body | the part of a document (memo, letter, email, or report) that contains the paragraph of the message. |
| Contact List | A list of people with whom you communicate |
| Copy Notation | Text that indicates a courtesy copy of the message is being sent to the person(s) named |
| An informal message that is written, sent, and received on a computer, smart phone, or electronic tablet | |
| Enclosure Notation | Text indicating to the recipient that a document is included with a memo or letter but not attached to it. |
| Emoticon | A combination of keyboard characters or icons, used in messages to indicate emotion |
| Flame | an angry or insulting email message |
| Instant Messages (IM) | Communicating electronically via text messages with one or more people in real time |
| Invoice | A bill for items or services purchased from a company |
| Letter | a document used to send a formal written message to someone outside or inside an organization |
| Memo | an informal document sent to someone within your organization, more formally called a memorandum |
| Netiquette | A set of informal guidelines for behaving courteously online |
| Mixed Punctuation | a format style that has a colon after the salutation and a comma after the complementary close in a letter. |
| Open Punctuation | A format style that has no punctuation after the salutation or complimentary close in a letter |
| Postscript | a sentence or paragraph at the end of the letter that reinforces the message or provides additional information |
| Reference Initials | the initials of the person who keyed a memo or letter |
| Spam | Unsolicited electronic junk messages |
| Subject line | The part of a document that indicates the topic of the message in a memo, email, or letter. |
Created by:
Sharon.Spence
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