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303Customer Relation

TermDefinition
Competition The rivalry between two or more businesses to attract scarce customer dollar
Corporate culture The values and ideals that an organization encourages among its employees
Courtesy Polite behavior; good manners
Customer loyalty The customers preference for a business; usually expressed in regular purchases from the business
Customer relations All the activities a business engages in to interact with its customers
Customer services Activities and benefits provided by a business to its to its customers to create good will and customers satisfactions
Customers-Centric Focused on customer needs and wants
Etiquette rules applying acceptance behavior
FAQ's Frequency asked questions use by businesses to answer questions on their websites or other materials
Incentive Something that will fulfill a customer's specific desire or need
internal customers The people who work cooperatively together to achieve
Patronage loyalty to a particular business
Proactive Adapting to the environment in advance of the occurrence of events taking advantage of opportunities rather than reacting to problems
Productivity The amount and the value of goods and services produced (outputs) rom set amounts of resource
respect Regard or esteem
Target market The particular group of customers a business seeks or attract
Touchpoints All opportunities that business have connect with customers and reinforce their brand value
Word-of-mouth promotion Promotion for business provided by customers who tell others of their satisfaction with the business
Created by: MakaylaMC
Popular Business sets

 

 



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