Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

3.01

Business Management 1

TermDefinition
Advocacy word of mouth promotion and referrals from a business's current customers to its potential customers
business process management A business strategy that stresses technology, innovation, and flexibility to align an organizations objectives and activities with customer needs
Continuous improvement A business strategy in which an organization continuously evaluates its business processes to make them more effective and efficient
corporate culture the values and ideas that an organization encourages among its employees
customer experience management the strategies, processes, and policies a business uses to meet or exceed customer expectations and to provide customers with outstanding experiences at every touchpoint
customer loyalty the customers preference for a business; usually expressed in regular purchases from the business
customer relationship management The strategies, processes, technology, and people a business uses to build, maintain, and maximize the long-term value of customer relationships.
customer satisfaction a measure of how well a business has met its customer's expectations
customer service activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
customer-centric focused on customer needs and wants
organizational structure the company's configuration of employees for accomplishing specific business tasks
product development the stage in the creation of a new product in which a working model may be tested, modified, and retested; productions costs are estimated and final details of the product are planned
relationship buying the purchases a customer makes because of a long-term relationship they have established with a business
touch points all the opportunities that businesses have to connect with customers and reinforce their brand
word-of-mouth promotion publicity for a business provided by customers who tell others of their satisfaction with the business
Created by: alexander.s132
Popular Business sets

 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards