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2.03 Take Action
Business Management 1
| Term | Definition |
|---|---|
| Communication | An exchange of information in which the words & gestures are understood in the same way by both the speaker & the listener |
| Continuous | Ongoing; without stopping |
| Creative process | The process, from idea to production, by which any idea becomes reality |
| Directing | The management function of providing guidance to workers & work projects to achieve goals |
| Executive management | Top-level management |
| Instructing | The process of actually giving verbal or written instructions to employees |
| Leadership | The ability to guide or direct the actions in a desired manner |
| Management | The process of coordinating resources to accomplish an organization's goals |
| Motivating | The process of getting employees to strive to achieve management's objectives because they want to achieve them |
| Negative reinforcement | The act of terminating or withdrawing something unpleasant when a desired response is given |
| Positive reinforcement | The act of encouraging a desired response by giving something pleasant |
| Quality standards | Established specifications used to measure the degree of excellence of a good or service |
| Quantity standards | Established specifications used to measure the amount of work produced |
| Reward | A tangible item that is given in return for someone's service or accomplishment |
| Supervising | Overseeing employees' actions, monitoring their performance, & providing guidance & feedback |
| Turnover | The rate at which an organization has to replace employees |
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