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2.03
Business Management 1
| Term | Definition |
|---|---|
| communication | an exchange of information in which the words and gestures are understood in the same way by both the speaker and the listener |
| continuous | ongoing; without stopping |
| creative process | the process, from idea to production, by which any idea becomes a reality |
| Directing | the management function of providing guidance to workers and work projects to achieve goals |
| executive management | top level management |
| instructing | the process of actually giving verbal or written instructions to employees |
| leadership | the ability to guide or direct the actions of others in a desired manner |
| management | the process of coordinating resources to accomplish an organizations goals |
| motivating | the process of getting employees to strive and achieve management's objectives because they want to achieve them |
| negative reinforcement | the act of terminating or withdrawing something unpleasant when a desired response is given |
| positive reinforcement | the act of encouraging a desired response by giving something pleasant |
| quality standards | established specifications used to measure the degree of excellence of a good or service |
| quantity standards | established specifications used to measure the amount of work produced |
| reward | a tangible item that is given in return for someone's service or accomplishment |
| supervising | overseeing employees actions, monitoring their performance, and providing guidance and feedback |
| turnover | the rate at which an organization has to replace employees |
Created by:
alexander.s132
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