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2.03 SM-066
Business management 1
| Term | Definition |
|---|---|
| Communication | An exchange of information in which the words and gestures are understood in the same way by both the speaker and the listener |
| Continuous | Ongoing; without stopping |
| Creative process | The process, from idea to production, by which any idea becomes reality |
| Directing | The management function of providing guidance to workers and work projects to achieve goal |
| Executive management | Top-level management |
| Instructing | The process of actually giving verbal or written instructions to employees |
| Leadership | The ability to guide or direct the actions of others in a desired manner |
| Management | The process of coordinating resources to accomplish an organization's goal |
| Motivating | The process of getting employees to strive to achieve management's objectives because they want to achieve them |
| Negative reinforcement | The act of terminating or withdrawing something unpleasant when a desired response is given |
| Positive reinforcement | The act of encouraging a desired response by giving something pleasant |
| Quality standards | Established specifications used to measure the degree of excellence of a good or service |
| Quantity standards | Established specifications used to measure the amount of work produced |
| Reward | A tangible item that is given in return for someone's service or accomplishment |
| Supervising | Overseeing employees' action, monitoring their performance, and providing guidance and feedback |
| Turnover | The rate at which an organization has to replace employees |
Created by:
q.esmeralda26
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