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Cbeyond
Pre Course
| Question | Answer |
|---|---|
| What is Cbeyond's vision? | To be the last communications company a small business will ever need |
| Lis Cbeyond's character statements | See beyond yourself . . . Care relentlessly, Act graciously, Lead courageously, Learn continuously |
| Three components that help Cbeyond to meet small business' needs. | 1 company, 1 bill, Cbeyond online |
| List the five tiers of Cbeyond's customer service philosophy. | Sales Rep, Service Coordinator (SC), Cbeyond Online, One number to Call, Solutions Advisors (SAs) |
| The FCC regulates: | Interstate and international Calling |
| LNP stands for? what does it refer to? | Local Number Portability. refers to the customer's ability to change local providers while keeping their current number. |
| What event created local competition in the telecom industry? | Telecom Act of 1996 |
| Name 2 technologies that fueled the use of the internet. | HTML & browser. |
| What turns into readable text and graphics? | HTML |
| Name 2 commonly used Internet browsers. | Internet explorer, Google Chrome, Safari, and Modzilla Firefox |
| What is an IP address? | a series of 4 numbers separated by periods systems used in Internet Protocol routing to locate a device on a network. |
| What is a domain name? | A plain language identifier |
| What does CO stand for? | Central Office |
| What is a CO? | A large building that houses hardware and software that is operated by a LEC |
| In simple terms, what is a NPA-NXX? | area code & prefix |
| Does a T-1 provide analog or digital transmission? | digital |
| what is the max bandwidth of a T-1? | 1.54 Mbps |
| What is a 1FB? | 1 flat rate business line |
| a PBX provides its own dial tone a features. (T/F) | True |
| What must you dial to get outside dial tone with a PBX? | Dial 9 or 8 |
| What are the advantages of SIPconnect? | SIPconnect offers very competitive pricing, low cost to support, feature rich, multi-location support and more. |
| What is a LAN? | A LAN (Local Area Network) is a short distance data communications network used to link together computers so that peripheral equipment and files can be shared? |
| What is a network switch? | A network switch is a computer devices that connects network segments, such as computers, printers, and-or servers on the customer's LAN |
| Why do small businesses generally not purchase a Full T-1? | too expensive |
| What is the difference between ADSL and SDSL? | ADSL is asymmetrical with low speeds and high download speeds. SDSL is symmetrical with the same speeds for both upload and download. |
| How does distance from the CO impact the delivery of DSL services? | Over-subscription, reliability, and availability |
| What is the access speed of Cable modern service? | 1.5 Mbps, shared |
| What type of cable is used to connect networked PC's? | CAT5 Cable |
| What is the one important point that we would like you to remember about how Cbeyond delivers service? | at Cbeyond we deliver high speed internet access and application services to small businesses to help them work more efficiently while positively impacting their bottom line. |
| How many local lines can the customer have with the BeyondVoice Office or BeyondVoice Mobile Edition package? | up to 8 lines |
| How many shared landline distance/mobile minutes are included with BeyondVoice Office or Mobile Edition? | 1000 minutes |
| What types of long distance services are included in the 1000 minutes? | Long distance, mobile, toll free, conference calling |
| What is a hunt group? | Hunt groups move incoming calls to the next available line |
| are conference calling minutes billed in full minute or 6 second increments? | Full minute |
| What 3 option are available with VPN for an additional monthly fee? | On-Net, Off-Net, Remote User |
| How much Secure Backup storage is included in the base package and what is the limit a customer can purchase for Secure Backup? | 5GB included, Up to 1TB |
| What is the name of the product that is designed for business owner's residential use? | BeyondOffice |
| What is Secure Desktop? | Uniform Software for desktop security with Online Real time virus and Spyware reporting and license management |
| What are the 3 Web Hosting packages Cbeyond offers? | Web Hosting, Web Marketing, Web Ecommerce |
| List Cbeyond's 3 vertical markets? | Law Offices, Real Estate, Medical Offices |
| List the 4 general personality types | Director, Socializer, Thinker, Relator |
| What does ARROW stand for? | Activity Rep Reporting Online for Winning Sales |
| What are the 2 tips that will save time when you start using ARROWS? | When entering DARS for the day, click on "new" to start a new day of activities. When entering new opportunities, search for the opportunity first by using the query button and entering the company name or phone number. |
| What is the access speed of ADSL and SDSL service? | ADSL - avg. 256 Kbps upload and avg. 768 Kbps SDSL - ranges between 128 and 1.5 Mbps |
| What is Cbeyond's mission? | To deliver "big" business communication services to small business customers at prices they can afford and that we can deliver profitably |
| What is the name of the web-based application used to manage conference calls? | Web Moderator |
| What domain name suffixes does Cbeyond support? | .com .net .org .biz .mobi .name .us .info |
| What are the 4 component required to network PCs? | PCs, Network Switch, NIC, CAT5 Cable |
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shwabal
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