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OPS LU 2

QuestionAnswer
Material processing Manufacturing operations, material processing in retail operations
Information processing Banking, accounting, news service
Customer processing Hotel, hairdresser, hospitalg
Volume Refers to the auantity of products or services by an organisation
Variety The number of different types of products or services produce
Variation Variation of demand, how much it changes and how predictabld it is
Visibility Visibility of the customer to the business and the processes and the business to the customer
Arrival variability Different time arrivals, varying numbersg
Request variabilty Different types of requests, service and customization
capability variability different knowledge level, skills and abilities
managing input resources availability of the resources, equipment and materials at the right time
managing processes steps and activities to meet a goal or output
managing output
effort variability varifying amount of effort into the service process
subjective preference variability different tastes and preferences
Created by: Vvéda
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