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70-685_a

MCITP Enterprise Desktop Support Technician 70-685_a

QuestionAnswer
All users on x86 machines...New printer installed on a print server...the users cannot connect to printer....prompting them for a driver... Install an x86 driver on the print server
Using WSUS for updates...client computers are not getting updates from windows defender... Request the WSUS server be configured to download and automaticically approve Windows Defenderdefinitions updates
Need to make sure software updates are applied to computers... Configure Direct Access
Having laptop battery charge issues...want info about it... Powercfg.exe
Need to identify what application uses the most processor... Resource Monitor
Using smart cards for login...reader fails....domain admin is modifying your account properties to all you to logon without smartcard...make sure they do what? Reset your account password
You update network card driver...now can't connect to network resources... Roll back the driver
See why memory usage is high.... Run the Resource Monitor and review the Memory Tab
You have wireless devices...intermittent connectivity...(picture of design) shows the AP is in the corner of the building, near microwave and refrigerator... Move the wireless AP to a new location
On your computer you create event subscriptions to monitor events of other computers...need to make sure the events can be viewed... Set the Subscription type and source computers property to Collector initiated
Using proprietary software and installing it with an .msi...can't install because of compatibility issue.... Modify the properties of the .msi file to run in compatibility mode
Got a custom application...users change the settings in the App to things that cause problems and issues and its annoying the help desk...want to minimize the number of calls.... Request that a domain admin deploy a GPO that uses a custom administrative template
Tech is added as a user on the DHCP server....can't access the DHCP snap-in....need to be able to so he can manage the server Have the tech added to the Server Operators group in AD
Company policy states all users must use DHCP...picture shows you Ipconfig /all output and says DHCP is not enabled.... Modify the network configuration to automatically obtain an IP address and a DNS server address
Users in branch office report slow access to file shares in main office... Branchcache
Can't access website...picture shows cert error telling me the cert expired.... Request an Admin renew the Web server SSL certificate
Company deploys an application....users attempt to install the app, it errors out saying they don't have rights....need to give them ability, but not too much ability.... Add them to LOCAL POWER USERS GROUP
Users in main office use DHCP....users in branch use Static...users go to branch and can't connect to anything.... Configure the alternate configuration for the local area connection
Need to make it so VPN connections are automatically established.... Implement an IKEv2 VPN
Direct access connections fail...looking in scenario you see EVERYTHING has private IPv4 addresses including the Direct Access server.... Request a domain admin configure the Teredo State Group Policy setting
BitLocker encrypted drive....something is up with the DRA...not working or whatever....need to make sure you can recover BitLocker drives... Manage-bde.exeHttp://technet.microsoft.com/en-us/library/dd875560(WS.10).aspx#BKMK_proc3
Using Software Restriction Policies...deployed in a single GPO...plan to deploy Office 2007 and configure AppLocker as the control with the GPO...need to ensure that core Business applications continue to function... Move the Applocker rules to a different GPO
Plan to apply an AppLocker security policy...need to ensure that members of a group are not allowed to upgrade the software... Create an Enforce rule restriction based on the version of the software
AppLocker is configured to allow only approved apps to run...people with standard user account permissions are able to run applications that install into the user profile folder...need to prevent standard users from running unauthorized applications... Create executable rules by selecting the Create Default Rules option
purchase several tablet computers...need to ensure that employees can use the pen interface... Turn on the Tablet PC Components
Preview displayed in the Content View of Windows Exploror and the Search box is considered a security risk by your company...need to ensure that documents cannot be previewed in the Content View... Set Group Policy to enable the Turn off the display of snippets in Content view mode setting
Event logs contain errors from an application source and the Kernel-Power source...need to capture only the relevant data to generate a report... Open Event Viewer and create a Custom View. Include the application and system logs and include the event sources. Save the filter results as an XML file
Several legacy software applications are made available on the computers by using Windows XP Mode... all Start menu shortcuts for the legacy applications are missing... Enable the Auto Publish option for Virtual Machine Settings on the Window 7 computers
A company uses a proprietary application that is currently not compatible with Windows 7 ...A shim has been created and applied...security update is made for this application...during testing you are unable to install the application... Modify the shim to apply to all versions of the application
Employee attempts to log on to the domain from his computer..."System cannot log you on to the domain because the system's computer account in its primary domain is missing or the password on the account is incorrect"... Add the computer to a workgroup and then add the computer again to the domain
Receive the following error message when they attempt to log on to the virtual machines: "The trust relationship between this workstation and the primary domain failed" Make each virtual machine a member of a workgroup and join them back to the domain
Application has stopped working...it is dependent on a service that runs automatically and logs on to the domain by using a dedicated service account...entry in the event log...'logon failure: unknown user name or bad password" Reset the service account password and configure it to never expire
Unable to connect to network resources...an IP address with a /22.... Change the default gateway to 131.107.0.1
Active Directory Domain Services domain named contoso.com... internal SSL Web application named Webapp1 does not run properly when it is accessed through a proxy server... Employees type https://Webapp1.contoso.com into their browers.... Instruct employees to type https://Webapp1 into their browers
Windows XP computers do not apprear on the network map... Install the Link Layer Topology Discovery (LLTD) Responder on the Windows XP computers
Created by: Nistars
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