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Module 6

Organisational IT Concepts

QuestionAnswer
External SLA considered to be the provider of services for your external customer
Internal SLA enabling you to provide services to your external customers on a more reliable basis.
Outsourced SLA Tracks services provided to you by a third party.
Operational metrics fall into 4 categories: Volume Responsiveness Quality Efficiency
System testing software or hardware is testing conducted on a complete
Resource Types Module resource Data resource Storage resource Semaphore resource
techniques used fort typical systems White box testing Black box testing Reviews Static analysis Dynamic analysis and coverage
FMECA Failure mode, effects and criticality analysis
HAZOP Hazard and operatibility analysis
FMEA Failure modes and effects analysis
Probabilistic risk assessment PRA
Report to Management Prompt internal reporting is imperative to collect and preserve potential evidence
organization has made a decision related to disclosure, the organization must decide on the next course of action Investigation Considerations
operations like decision making, customer services, operations, marketing strategies, financial management Computer in Business
Desktop Publishing Producing finished business literature is one of the uses of computers in business
digital devices such as, switches, push buttons, pressure mats, float switches, keypads, radio receivers etc input components
a piece of computer equipment that receives data from one source and converts it into another form Output components
Computer definition an electronic device that operates (works) under the control of programs stored in its own memory unit
Screen flat surface on which a picture or series of pictures is projected or reflected
Created by: eDEAFzintle
Popular Computers sets

 

 



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