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Prof Communications
Business and Professional Communications
| Question | Answer |
|---|---|
| A ________ usually has a long life span and typically deals with regularly recurring tasks. | Committee |
| A hidden agenda refers to | individuals harboring motives that they conceal from the rest of the group. |
| A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues. To understand her feelings and needs, you should engage in | empathic listening. |
| An effective listener tries to practice ________ in an effort to eliminate his or her own biases and really hear and understand what the other party is saying. | active listening |
| An example of horizontal communication is | an email message about sick leave sent from one department office assistant to an office assistant in a different department. |
| Groupthink refers to | the willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate, in favor of majority opinion. |
| If you are engaging in critical listening, your goal is to | evaluate the logic and validity of the message. |
| If you are listening mainly to understand the speaker's message, you are engaging in ________. | content listening |
| In part, ineffective listening occurs because listeners | can think faster than speakers can speak. |
| In participative management | employees are involved in the company's decision making. |
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