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303 CustomerRelation

Customer Relations

QuestionAnswer
Competition The Rivalry between two or more businesses to attract scarce customer dollars
Corporate culture The values and ideals that an organization encouragers among its employees
courtesy polite behavior; good manners
customer loyalty The customers preference for a business; usually expressed in regular purchases from the business.
customer relations All the activities a business engages in to interact with its customers
customer service activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
customer centric focused on customer needs and wants
Etiquette rules applying to acceptable behavior
FAQ's frequently asked question's; used by businesses to answer questions on their websites or other marketing materials
Incentive something that will fulfill a customer's specific desire or need
internal customers the people who work cooperatively together to achieve business goals
patronage loyalty to a particular business
proactive adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems.
productivity the amount and the value of goods and services products from set amounts of resources
respect regard or esteemq
target market the particular group of customers a business seeks to attract
touchpoints all the opportunities that businesses have to connect with customers and reinforce their brand value.
word of mouth promotion promotion for a business provided by customers who tell others of their satisfaction with the business.
Created by: MadisonTroub
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