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303 CR key term

Costumer Relations

QuestionAnswer
Competition The rivalry between two or more businesses to attract scarce customer dollars
Corporate culture The values and ideals that ab organization encourages among its employees
Courtesy Polite behavior goods manners
Customer loyalty The customer's preference for a business usually expressed in regular purchases from the business
Customer Relations All the activities a business engages in to interact with is customers
Customer services Activities and benefits provided by a business to its customers to create goodwill and customers satisfaction
Customer centric Focused on customer need and wants
Etiquette Rules applying to acceptable behavior
FAQs Frequently Asked Questions used by business to answer questions on their web site or other marketing material
Incentive Something that will fulfill a customer's specific desire or need
Internal customers The people(i...e... employees) who work cooperatively together to archive business goals
Patronage Loyalty to a particular business
Proactive Adapting to environment in advance of the occurrence of events taking advantage of opportunities rather that reacting to problems
Productivity The amount and the value of goods and services produced from set amounts of resources
Respect Regard or esteem
Target market The particular group of costumers a business seeks to attract
Touchpoints All the opportunities that businesses have to connect with customers and reinforce their brand value
word of mount promotion Promotion for a business provided by customers who tell others their satisfaction with the business
Created by: jose.b629
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