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Obj. 1.02
Concept of Management
| Term | Definition |
|---|---|
| Conceptual skills | The ability to see the " big picture" and think about how things will work together |
| controlling | the management function that monitors the work effort |
| directing | the management function of providing guidance to workers and work projects |
| executive management | top-level management |
| financial resources | all the sources of money available to a business |
| First-line management | supervisors who work directly with the employees who carry out the business's route work |
| goals | objectives |
| human resources | people who work to produce goods or services |
| information | knowledge, facts, or data |
| interpersonal skills | the ability to communicate, interact, and build relationships with others |
| management | the process of coordinating resources to accomplish an organization's goals |
| management function | groups of activities related to management, i.e., planning, organizing, staffing, directing, and controlling |
| manager | individual whose job involves carrying out management functions |
| material resources | equipment and supplies used by businesses in their operation |
| mid-level management | managers who report to top-level management and who have supervisors who report to them |
| middle management | mid- level management |
| organizing | the management function of setting up the way the business's work will be done. |
| planning | the management function of deciding what will be done and how it will be accomplished |
| resources | items that can be used to produce goods and services |
| staffing | the management function of finding workers for the business |
| strategic planning | long-range planning (three to five years) for the company as a whole |
| strategies | plans of action for achieving goals and objectives |
| supervisory management | first-line management |
| tactical planning | short-range planning (one year) of specific actions the business will take |
| technical skills | ability to understand the specialized aspects of jobs |
| top-level management | all managers who are responsible for the operation of the company or a business unit |