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Supervision Test One
| Term | Definition |
|---|---|
| Effectiveness | Doing the right task; goal attainment |
| Efficiency | Doing a task right; also refers to the relationship between inputs and outputs |
| Sustainability | A company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies |
| Cyberloafing | Lost productivity time as a result of an employee using the internet at work for personal reasons |
| Parochialism | Seeing things solely through one's own eyes and from one's own perspective; believing that one's own way is the best |
| Work Progress Engineering | Radical or quantum change in an organization |
| Ethics | Rules or principles that define right and wrong conduct |
| Strategic Planning | Organizational planning that includes the establishment of overall goals and positioning an organization's products or services against the competition |
| Tactical Planning | Organizational planning that provides specific details on how overall goals are to be achieved |
| Policies | Broad guidelines for supervisory action |
| Procedures | A standardized way of responding to repetitive problems; a definition of the limits within which supervisors must stay as decisions are made |
| Goal Setting | A system by which employees jointly determine specific performance goals with their supervisors. Progress toward goals is periodically reviewed, and rewards are allocated on the basis of this progress. |
| Intrapreneurs | A supervisor within an organization who promotes innovative product development and marketing approaches and behaves similar to the risk-taking style of an entrepreneur |
| Work Specialization | The process of breaking down a job into a number of steps, with each step being completed by a different individual |
| Span of Control | The number of employees a supervisor can efficiently and effectively direct |
| Chain of Command | The continuous line of authority in an organization |
| Unity of Command | A principle that an employee should have one and only supervisor to whom he or she is directly available |
| Line Authority | The authority that entitles a supervisor to direct the work of his or her employees and to make certain decisions without consulting others |
| Staff Authority | A limited authority that supports line authority by advising, servicing, and assisting |
| Centralization | Decision-making responsibility in the hands of top management |
| Decentralization | The pushing down of decision-making authority to those closest to the problems |
| Departmentalization | Grouping departments based on work functions, product or service, target customer or client, geographic territory, or the process used to turn inputs into outputs |
| Learning Organization | An organization that has developed the capacity to adapt and change continuously |
| Delegation | Allocation of duties, assignment of authority, assignment of responsibility, and creation of accountability |
| Empowerment | An increase in the decision-making discretion of workers |
| Realistic Job Preview | (RJP) a job interview that provides both positive and negative information about the job and the company |
| Orientation | An expansion on information a new employee obtained during the recruitment and selection stages; an attempt to familiarize new employees with the job, the work unit, and the organization as a whole |
| Employee Training | Changing the skills, knowledge, attitudes, or behavior of employees. Determination of training needs is made by supervisors |
| Control Process | A three-step process that consists of (1) measuring actual performance, (2) comparing results with standards, and (3) taking corrective action |
| Cause-effect Diagram | A depiction of the causes of a problem that groups the causes according to common categories such as machinery, methods, personnel, finances, or management |
| Preventative Control | A type of control that anticipates and prevents undesirable outcomes |
| Concurrent Control | A type of control that takes place while an activity is in progress |
| Value Chain Management | The process of managing the entire sequence of integrated activities and information about product flows from start to finish - when the product is in the hands of the ultimate user |
| Quality Control | Identification of mistakes that may have occurred; monitoring quality to ensure that (it) meets some pre-established standard |
| Human Resource Inventory | A database listing name, education, prior employment, languages spoken, and other information for each employee in the organization |
Created by:
emileemorton
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