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Supervision Test 3
| Term | Definition |
|---|---|
| conflict management | The application of resolution and stimulation techniques to achieve the optimal level of departmental conflict. |
| progressive discipline | Action that begins with a verbal warning, and then proceeds through written reprimands, suspension, and finally, in the most serious cases, dismissal. |
| "hot stove" rule | A set of principles for effectively disciplining an employee that demonstrates the analogy between touching a hot stove and receiving discipline. |
| paper trail | is extremely important when disciplinary action is taken. |
| employment at will | A legal doctrine that defines an employer's rights to discipline or discharge an employee. |
| change agent | A person who acts as a catalyst and assumes the responsibility for overseeing the change process. |
| attitudes | Evaluative statements or judgments concerning objects, people, or events. |
| creativity | The ability to combine ideas in a unique way or to make unusual associations between ideas. |
| innovation | The process of turning a creative idea into a useful product, service, or method of operation |
| disruptive innovation | innovations in products, services or processes that radically change an industry's rules of the game. |
| sustaining innovation | Small and incremental changes in established products rather than dramatic breakthroughs. |
| cohesiveness | The degree to which group members are attracted to each other and are motivated to stay in the group. |
| cross-functional team | A work team composed of individuals from various specialties. |
| emergent leader | A leader who emerges within a workgroup without having formal authority in the organization. |
| group | Two or more interacting and interdependent individuals who come together to achieve particular objectives. |
| team | A workgroup whose members are committed to a common purpose, have a set of specific performance goals, and hold themselves mutually accountable for the team's results. |
| problem-solving team | A team from the same department or functional area that's involved in efforts to improve work activities or to solve specific problems. |
| social loafing | Becoming a free-rider in a group because individual contributions to the group effort cannot be identified. As a result, the overall team's performance suffers. |
| accommodation | A method of maintaining harmonious relationships by placing others' needs and concerns above one's own. |
| avoidance | Withdrawing from a conflict or ignoring it. |
| collaboration | An approach to conflict in which all parties seek to satisfy their interests. |
| compromise | An approach to conflict that requires each party to give up something of value. |
| wrongful discharge | Improper or unjust termination of an employee |
Created by:
emileemorton
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