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303 CR

Customer Relatons

QuestionAnswer
Competition The rivalry between two or more businesses to attract scarce customer dollars
Corporate culture the values and ideals that an organization encourages among its employees
Courtesy Polite behavior; good manners
customer loyalty The customer's preference for a business; usually expressed in regular purchases from the business
Customer relations All the activities the business engages in to interact with its customers
Customer service activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
Customer- centric focus on customer needs and wants
Etiquette Rules applying to acceptable behavior
FAQs Frequently asked questions; used by a business to answer questions on their websites or other marketing materials
Incentive Something that will fulfill a customer's desire or need
Internal customer The people (i.e, employees) who work cooperatively together to achieve business goals
patronage Loyalty to a particular business
Proactive adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to
Productivity The amount and the value of goods and services produced(outputs) from sets amount of resources(inputs)
Respect Regard or esteem
Target market The particular group of customers a business seeks to attract
touchpoints All the opportunities that businesses have to connect with customers and reinforce their brand values
Word- of -mouth Promotion for a business provided by a customer who tell others of their satisfaction with the businesses
Created by: daniel.t267
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