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303 CR

customer relation

TermDefinition
Competition: The rivalry between two or more business to attract scarce customers dollars
Corporate culture: The values and ideals that an organization encourages among its employees
Courtesy: polite behavior; good manners
Customer loyalty: the customers preference for a business; usually expressed in regulars purchase from the business
Customer relations: All the activities a business engages in to interact with its customers
customer service: Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
Customer centric: Focused on customer needs and wants
Etiquette: Rules applying to acceptable Behavior
FAQs: Frequently asked questions; used by business to answer questions on their website or other marketing materials
Incentive: something that will fulfill a customers specific desire or need
Internal customers: the people who work cooperatively together to achieve business goals
Patronage: Loyalty to a particular business
Proactive: Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather then reacting to problems
Productively: the amount and the value of goods and services produced from set amounts of resources
Respect: regard or esteem
Target market: the particular group of customers a business seeks to attract their brand value
Touchpoints: all the opportunities that business have to connect with customers and reinforce their brand value
Word-of-mouth promotion: promotion for a business provided by customers who tell others of their satisfaction with the business
Created by: jullie.h091
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