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customer relations

TermDefinition
Competition The rivalry between two or more business to attract scarce customer dollars
Corporate culture The values and ideals that an organization encourages
Courtesy Polite behavior; good manners
Customer loyalty The customer's preference for a business; usually expressed in regular purchases from the business
Customer relations All the Activities a business engages in to interact with its customers
Customer service Activities And benefits provided by a business to its customers to create goodwill and customer satisfaction
Customer-centric Focused on customer needs and wants
Etiquette Rule applying to acceptable behavior
FAQs frequently asked Question; used by businesses to answer question on their website or other marketing materials
Incentive Something that will fulfill a customer's specific desire or need
Internal customers The people (i.e., employees) who work cooperatively together to achieve business goals
Patronage Loyalty to a particular business
Proactive Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to to problems
Productivity The amount and value of goods and services produced(outputs) from set amount of resource (inputs)
respect Regard or esteem
Target market the particular group of customers a business seek to attract
Touchpoints All the opportunities that a business have to connect with customer and reinforce their brand value
wood- of-mouth promotion permotion for a business provided by customers who tell others of their satisfaction with the business
Created by: omart7
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