Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

3.03 Glossary

Customer Relations

QuestionAnswer
Competition The rivalry between two or more businesses to attract scarce customer dollars
Corporate culture The values and ideals that an organization encourages amoung its employess
Courtesy Polite behavior good manners
Customer loyalty The customer's preference for a business usualy expressed in regular purchases from the business
Customer relations All the activities a business engages in to interact with its customers
Customer service Activitie nand benefits provided by a business to its customers to create goodwilll and customer stisfaction
Customer-centric Focused on customer needs and wants
Etiquette Rules applying to acceptable behavior
FAQ's Frequently asked questions used by business to answer questions on their websites or other maketing materials
Incentive Something that ill fulfill a customer's speific desire or need
Internal customers The people (i.e., employees) who work cooperatively together to achieve business goals
Patronage loyalty to a particular business
Proactive Adapting to the environment in advance of the occurrrence of events taking advantage of oportunities rather then reacting to problems
Productivity The amount and the value of goods and services produced ( outputs) from set amounts of resources (input)
Respect Regard or esteem
Target market The particular groups of costomers a business seeks to attract
Touch points All the opportunities that businessses have to connect ith customers and reinforce their brand value
Word-of-mouth-preomotion Promotion for a business provided by customers who tell other of their satisfaction with the business
Created by: Sandirr
Popular Business sets

 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards