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3.03 Customer R
Business Essentials
| Question | Answer |
|---|---|
| competition | the rivarly between two or more businesses to attract scarce |
| corporate culture | the values and ideals that an organization encourages among employees |
| courtesy | polite behavior good manners |
| cutomer loyalty | the customer preferce for a business |
| customer relation | all da activites a bussiness engages |
| Customer centric | focused on customer needs or wants |
| etiquette | rules applying to acceptable behavior |
| FAQ'S | frequently asked questions used by businesses to answer questions on their website |
| incentive | something that will fulfill a customer specific |
| internal customers | da people who work cooperatively together |
| patronage | loyalty to partucular business |
| proactive | adapting to the environment in advance of the occurrence |
| productivity | da amount of the value of goods and services |
| respect | regard or esteem |
| target market | the particuler group of customers bussiness seeks |
| touchpoints | all the opportunities that businesses have to connect with customers |
| word to mouth promotion | promotion for a business provided by customers who tell other of their satifaction |