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303 Customer Relatio

Business

QuestionAnswer
Competition The rivalry between two or more businesses to attract scarce customer dollars
Corporate Culture The values and ideas that an organization encourages among its employee
Courtesy Polite behavior good manners
Customer Loyalty The customer preference for a business usually expressed in regular purchases from the business
Customer Relations All the activities a business engages into to interact with it's customers
Customer Service Activities and befits provided by a business to its customer to create goodwill and customer satisfaction
Customer Centric Focused on a customer needs and wants
Etiquette Rules applying to acceptable behavior
FAQs Frequently asked questions used by businesses to answer questions on their website or other marketing materials
Incentive Something that will fulfil a customer specific desire or need
Internal Customers The people who work (i.e., employees) cooperatively together to achieve business goals
Patronage Loyalty to particular business
Proactive Adapting to the environment in advance of the occur of events taking advantage of opportunities rather than reacting to problems
Productivity The amount and the value of goods and service produced (outputs) from set amount of resources (inputs)
Respect Regard of esteem
Target Market The particular groups of customers a business seeks to attract
Touchpoints All the opportunities that business have to connect with customers and reinforce their brand value
Word-of mouth promotion Promotion for a business provided by customers who tell others of their satifaction with the business
Created by: carlos.r428
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