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3.03 customer

Business Essentials

TermDefinition
competition the rivalry between two or more businesses to attract scarce custmor dollars
corporate culture the values and ideals that an organiztion encourages among its employees
courtesy polite behavior goods manners
customer loyalty the customer preference for a business usually expressed in regular purchases from the business
customer relations all the activites a business engages in to interact with its customers
customer service activites and benefits provided by a business to its customers to create goodwill and customer satisfaction
custome centric focused on customer nee and wants
etiquette rules applying to acceptable behavior
FAQs frequenly asked question used by businesses to answer questions on their websites or other marketing materials
incentive something that will fulfill a customer specific desire or need
internal customers the people i e employees who work cooperatively together to achieve business goals
patronag loyalty to a particular business
proactive adapting to the environment it advance of the occurrence of events taking advantage of opportunites rather thanreacting to problems
productivity the amount and the vaule of goods and services produced output from set amounts of resources input
respect regard or esttem
target market b the praticular group of customers a budiness seeks to attract
touchpoints all the opportunities that businesses have to connect with customers and reinforce their brand value
word of mouth promtion promotion for a business proviede by customers who tell others of their satisfaction with the business
Created by: nykeeia.j352
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