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Chapter 1
Communication for Professional Sucess
| Question | Answer |
|---|---|
| Rational Needs | needs to form and maintain personal and professional relationships |
| Identity Needs | shaping the way we portray ourselves to others |
| Informational Needs | asking questions, gathering information, and sharing knowledge with ppl around us |
| Instrumental Needs | our practical everyday needs achieving short and long term goals |
| Explicit Rules | meaning someone clearly articulated them as a direct expectation for communicative behavior |
| Implicit Rules | Rules that almost everyone follows in a certain group, even though no one formally mentioned them |
| Verbal | verbal and non verbal communication |
| Body Language | "talking" through our gestures |
| Content Dimension | consists of literal information being communicated by the message |
| Relational Dimension | messages that were never spoken but often inferred meanings from tone and manner |
| Meta- Communication | communicating abt our communication ex) let me tell you what I think" used to avoid miscommuincation |
| Rapport | close relation sense of harmony and caring among ppl |
| Sender | source of an idea |
| Receiver | put your idea into the form of language |
| Core Elements | context: physical and psychological; noise; feedback: listens behavior |
| Environmental (physical) noise | unwanted or harmful outdoor sound created by human activity |
| Physiological noise | any distraction due to a physiological function that interferes with communication. Examples of physiological noise include hunger, fatigue, headaches, pain |
| linguistic noise | the variation among users of language. |
| psychological noise | he noise in your head that can prevent you from concentrating |
| downward communication | superiors to subordinates |
| upward communication | subordinates to superiors |
| lateral (horizontal) communication | between peers or colleagues |
| formality | protocols, rules, structure, politness |
| informal professional network | friendships with coworkers |
| what is something good networkers do | they are givers rather than takers, carefully evaluate communication enhance professional relationship and accomplishment |
| credible communicators | bulid trust |
| post-trust era | ppl view business as operating against the public's best interest |
| active listening | ability to hear and understand, thinking in other ppls shoes |
| passively listening | listening without reacting |
| communication competence | communicating in ways are both effective and appropriate |
| self-awareness | how your behavior affects others |
| adaptability | modify behaviors as situations demands |
| cognitive complexity | consider variety of explanations and understand given situation multiple ways |
| empathy | identifying and feeling w/others around or feeling |
| emotional intelligence | understand, express, and manage emotions and to use emotions to facilitate thought |
| ethics | treat people fairly, communicate honestly avoid immoral or unethical behavior |
| self-monitoring | pay close attention to the way they look |
Created by:
srija.vya22
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