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Communication

Communication Skills

TermDefinition
verbal communication The use of words as in speaking and writing to send and receive messages.
sender Transmits or sends the message during communication.
reflecting Repeating in your own words what you think was said.
receiver Hears and interprets the message during communication.
passive listening Hearing words without listening for meanings.
nonverbal communication A way of sending and receiving messages without using words, such as through body movements, facial expressions, and eye contact.
negotiation A communication process in which people alternate between sending and receiving messages for the purpose of reaching a mutually agreeable solution.
I-statements Expressing thoughts, feelings, and ideas from a personal point of view.
distracting A pattern of communication in which people ignore unpleasant situations and put them aside as not really being important.
conflict resolution A communication skills that encourages a better understanding of the other person's point of view, helping to resolve conflicts in a positive way.
conflict When two people disagree on an issue.
compromise A give-and-take method of resolving differences where both people give in a little to reach a solution that is satisfactory to both.
communication An exchange of information between two or more people involving the sending and receiving of messages through spoken or written words, facial expressions, or gestures.
body language The expression of thoughts, feelings, and emotions through body movements, such as facial expressions, gestures, and body motions.
active listening Giving the message sender some type of feedback.
Created by: elnewman
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