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Reclamatii

QuestionAnswer
Cine poate depune o reclamație? Orice persoană fizică
Când poate depune consumatorul o reclamație? După ce a încercat rezolvarea amiabilă cu agentul economic
Care este diferența dintre sesizare și reclamație? În reclamație se solicită înlocuirea, returnarea, repararea produsului sau rezilierea contractului
Ce poate reclama consumatorul? Orice încălcare a drepturilor acestuia
Către ce instituție se poate adresa consumatorul atunci când dorește să depună o reclamație Protecția Consumatorului
Ce documente probatoare însoțesc reclamația? factura fiscală, bon fiscal sau chitanţa, contract, certificat de garanţie sau alte documente
Cum pot fi formulate reclamațiile? În scris sau pe e-mail. Nu sunt anonime
Created by: miha.elle
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