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B E 303
CR-003
Question | Answer |
---|---|
Competition | The rivalry between two or more business to attract scarce customer dollars |
Corporate culture | The values and ideals that an organization encourages among its employees |
Courtesy | Polite behavior; good manners |
Customer loyalty | The customers preference for a business; usually expressed in regular purchases from the business |
Customer relations | All the activities a business engages in to interact with its customers |
Customer service | Activities and benefits provided by a business to its customers to create a goodwill and customer satisfaction |
Customer-centric | Focused on customer needs and wants |
Etiquette | Rules applying to acceptable behavior |
FAQs | Frequently asked questions |
Incentive | Something that will fulfill a customers specific desire or need |
Internal customers | The people who work cooperatively together to achieve business goals |
Patronage | Loyalty to a particular business |
Proactive | Adapting to the environment in advance of the occurrence of events |
Productivity | the amount and the value of goods and services produced from set amounts of resources |
Respect | Regard or esteem |
Target market | the particular group of customers a business seeks to attract |
Touchpoints | all the opportunities that businesses have too connect with customers and reinforce their brand value |
Word of mouth promotion | promotion for a business provided by customers that tell others of their satisfaction with the business |