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.BE 303

CR-003

TermDefinition
Competition The rivalry between two or more businesses to attract scarce costumer dollars
Corporate culture The values and ideas that an organization encourages among its employees
Courtesy Polite behavior, Good manners
Costumer loyalty The costumers preferences for a business, usually expressed in regular purchases from business
Customer relations All the activities a business engages in to interact with its customers
Costumers services Activities and benefits provided by a business to its costumers to create goodwill and costumers satisfaction
Costumers-centric focused on costumers needs and wants
Etiquette rules applying to acceptable behavior
FAQs Frequently asked questions used by business to answer questions on their websites or other marketing materials
Incentive something that will fulfill a costumers specific desire or needs
Internal customer The people who work cooperatively together to achieve business goals
Patronage loyalty to a particular business
Proactive Adapting to the environment in advance of the occurrence of events
Productivity The amount of effort
Created by: Josue.r991
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