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BC Chapter 10 Review

BC Chapter 10 Vocabulary Word Review

QuestionAnswer
feedback a receiver's response to a sender's message.
communication refers to the sharing of information in which the receiver understands the meaning of the message in the way that the sender intended.
distraction anything that interferes with the sender's creating and delivering a message and the receiver's getting and interpreting a message.
distortion refers to how people consciously or unconsciously change messages.
channel of communication the means by which a message is conveyed.
flame an electronic message that contains abusive, threatening, or offensive content that may violate company policy or public law.
spam unsolicited advertising that finds its way into e-mail boxes.
emoticons facial expressions created with keyboard symbols and used to express feeling in an e-mail message.
non-verbal communications delivering messages by means other than speaking or writing.
communication network the structure through which information flows in a business.
formal communication network a system of official channels that carry organizationally approved messages.
informal communication networks consist of unofficial ways that employees share information in an organization.
grapevine informal transmission of information among workers.
nominal group technique (NGT) a group problem-solving method in which group members write down and evaluate ideas to be shared with the group.
brainstorming a group discussion technique used to generate as many ideas as possible for solving a problem.
conflict interference by one person with the achievement of another person's goals.
Created by: Mrs. Sylva
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