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BC Chapter 12 Review

BC Chapter 12 Vocabulary Word Review

QuestionAnswer
leader a manager who earns the respect and cooperation of employees to effectively accomplish the organization's work
human relations how well people get along with each other when working together.
power the ability to control behavior.
position power power that comes from the position the manger holds in the organization.
reward power power based on the ability to control resources, rewards, and punishments.
expert power power given to people who are considered the most knowledgeable.
identity power power given to people because others identify with and want to be accepted by them.
leadership style the general way a manager treats and directs employees.
autocratic leader one who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done.
democratic leader one who encourages workers to share in making decisions about work related problems.
open leader a manager who gives little or or no direction to workers.
situational leader one who understands employees and job requirements and matches actions and decisions to the circumstances.
wok rules regulations created to maintain an effective working environment in a business.
Created by: Mrs. Sylva