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Chapter 12

Time For Business - 1st Year

TermDefinition
A consumer is a person who buys goods and services
Legal rights of consumers Sale of Goods and Supply of Services Act 1980 and Consumer Protection Act 2007
Repair The item may be fixed free of charge. The repair must be permanent
Replacement You can have the same or an alternative product that is free from damage or faults
Refund You can receive the cost of the item back, either in cash or as money paid back to your debit or credit card
A guarantee is a promise by the manufacturer or company that it will sort out any problems with a product or service within a specific, fixed period of time
An extended warranty is like an insurance policy, for which you must pay a premium
Misleading claims Businesses cannot make misleading claims about the business, their goods, services or prices
Misleading practices the consumer protection act protects consumers against unfair practices whether they buy from a local shop or a business within the EU
Created by: Sarah C. Lynch
Popular Business sets

 

 



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