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1.04
| Term | Definition |
|---|---|
| Touchpoints | Interactions of business -Phone, Discounts, Online Shopping, Face to Fare. |
| Corporate Culture | The tangible and intangibles the business offers. |
| Target Market | Who/what you are selling to. |
| Positive customer Relations | Communication and interaction between business and customer. |
| Incentives | Extras to motivate a person -Money, Respect, Flexible schedule. |