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POB
| Term | Definition |
|---|---|
| Touchpoints | interactions of business....... phone calls, discounts, postcards, online shopping. face to face |
| Corporate Culture | tangible and intangible |
| Target Market | Who/What you are selling to |
| Positive Customer Relations | Communication and interaction between business and customers. |
| Incentives | extras to motivate a person...... money, respect, flexible schedule. |