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PROFESSIONALISM AND
PROFESSIONALISM AND WORK ETHICS
| Question | Answer |
|---|---|
| Does showing commitment mean being dependable, reliable, enthusiastic, and willing to work hard? | Yes |
| Non verbal communication consist of --------- | Body language, eye contact, posture, facial expression, gestures, sign language, touching, |
| Is professionalism in work place expected of everyone? | Yes |
| What are the top three skills employers are looking for in employee? | Ability to work as a team, Ability to take initiative (Ability to make decision and solve problems), Ability to plan, organise and prioritise work. |
| Name 4 types of communication | Verbal, non-verbal, written, visual, |
| What is communication? | Ability to communicate with others |
| What is team work | Ability to work in teams and achieve the goals. |
| What is customer service skills | Is the help/support you provide to a customer, before, during and after a purchase |
| What is time management | Ability to prioritise tasks, manage time to complete your tasks on time, arrive to work on time. Organising and using your time in a way that allows you to meet your daily needs as well as your short and long term goals with little stress as possible. |
| What is flexible working | Willingness to work out of the normal working schedule. Willingness to change and adapt to new procedures and new environments. Be able to bend easily without breaking. |
| Explain Leadership skills | The ability to lead by example, and or lead others, showing your colleagues how to do a task. |
| Explain Responsibility | The ability to accept fault (not pass the buck onto someone else), and learn from the mistake. |
| What is commitment? | Dependability, reliability, enthusiasm and willingness to work hard |
| Ability to work under pressure | Ability to work under stressful situation, busy environment, fast pace shops, |
| what is a dress code? | How a worker is expected to dress in a job (Every job differs), to ensure that workers are safe and dressed appropriately. |
| What is professionalism | Competence or skills expected of a worker in a work place. It is how we dress, look, talk, write and interact with people. |
| what are characteristics of a true professional. | 1. Appearance. 2. Positive altitude. 3. Respect. 4. Good communication. 6. Reliability. 7. Organisation. 8. Honesty. |
| Confidentiality | An information gathered about a worker must not be shared or revealed without the workers consent. |
| Dependability | Capable of being depended on, worthy of trust and reliable |
| What is Prioritising | Ranking a list of items according to importance |
| Initiative | Energy or aptitude to cause or facilitate the start of something or to cause something to happen. |
| What are examples of work skills | Communication, Team work, Time management, Flexibility and adaptability, Customer service, leadership. SOFT SKILLS: Creativity, Responsibility, initiative, Commitment, Ability to work under pressure, Decision making, proactive |
Created by:
Jadesola.omokri
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