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Consumer conflict
CONSUMER CONFLICT LC
| Question | Answer |
|---|---|
| A NON-LEGISLATIVE METHODS FOR RESOLVING CONSUMER CONFLICT | >Resolve conflict with a business in a non-legislation manner |
| >Try Solve the conflict by themselves or with the help of other | |
| >without using any laws or legal agencies | |
| >non - legislative ways | |
| >negotiations | |
| > writing a letter of complaint | |
| > assistant from a third party | |
| NEGOTIATIONS | 1. Return with proof of purchase. 2. Speak to manager. State clearly the problem 3. How you would like the problem to be resolved |
| WRITING A LETTER OF COMPLAINT | 1. Outline the problem with the good or service. 2. Explain how you would like the issue to be resolved. 3. Copies of proof of purchase |
| RETAILER COULD | > Accept and deal with it > Reject >Offer an alternative solution |
| ASSISTANT FROM THRID PARTY | > Consumer association of Ireland > European consumer centre Ireland |
| THE CONSUMER ASSOCIATION | >Works on behalf of consumers. > website informs consumer of their consumer rights. > Identifies areas where consumers legislation is weak and lobbies the government to improve this legislation |
| EUROPEAN CONSUMER CENTRE IRELAND |
Created by:
gearoidinb
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