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Consumer conflict


A NON-LEGISLATIVE METHODS FOR RESOLVING CONSUMER CONFLICT >Resolve conflict with a business in a non-legislation manner
>Try Solve the conflict by themselves or with the help of other
>without using any laws or legal agencies
>non - legislative ways
> writing a letter of complaint
> assistant from a third party
NEGOTIATIONS 1. Return with proof of purchase. 2. Speak to manager. State clearly the problem 3. How you would like the problem to be resolved
WRITING A LETTER OF COMPLAINT 1. Outline the problem with the good or service. 2. Explain how you would like the issue to be resolved. 3. Copies of proof of purchase
RETAILER COULD > Accept and deal with it > Reject >Offer an alternative solution
ASSISTANT FROM THRID PARTY > Consumer association of Ireland > European consumer centre Ireland
THE CONSUMER ASSOCIATION >Works on behalf of consumers. > website informs consumer of their consumer rights. > Identifies areas where consumers legislation is weak and lobbies the government to improve this legislation
Created by: gearoidinb



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