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Consumer conflict 1
Non législative/législative methods, ssgss act , cp act
Question | Answer |
---|---|
Name three non legislative methods | Negotiations, letter of complaint or assistance from a third party |
Name three legislative methods | Competition and consumer protection commission (CCPC) , ombudsman or small claims procedure |
Name five terms of the sgss act 1980 | RRR , goods must be of merchantable quality, goods must be fit for purpose , supplier must be qualified, materials used must be of merchantable quality |
Name five terms of the cp act 2007 | Price control, price display regulation , misleading description, false closing down , aggressive practices |
Explain what ccpc does | Informs consumers of their breach of contract, investigates breaches, advises government and enforces product safety |
Explain what an ombudsman does | When a consumer can’t resolve conflict with a government department eg. A bank , they get an ombudsman such as (fspo) or the office of ombudsman Ireland |