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Consumer conflict 1

Non législative/législative methods, ssgss act , cp act

Name three non legislative methods Negotiations, letter of complaint or assistance from a third party
Name three legislative methods Competition and consumer protection commission (CCPC) , ombudsman or small claims procedure
Name five terms of the sgss act 1980 RRR , goods must be of merchantable quality, goods must be fit for purpose , supplier must be qualified, materials used must be of merchantable quality
Name five terms of the cp act 2007 Price control, price display regulation , misleading description, false closing down , aggressive practices
Explain what ccpc does Informs consumers of their breach of contract, investigates breaches, advises government and enforces product safety
Explain what an ombudsman does When a consumer can’t resolve conflict with a government department eg. A bank , they get an ombudsman such as (fspo) or the office of ombudsman Ireland
Created by: kimcocokelly



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