Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
business
consumer
| Term | Definition |
|---|---|
| Sale by description | If goods are sold by description they must correspond to the description accurately. |
| Merchantable Quality | All goods must be of merchantable quality. They must be fit for normal use |
| Redress | consumers may apply to the courts for damages if a loss is suffered because of misleading practice by a business. It is the three r's : Repair, replacement and refund |
| Functions of the CCPC | Competition Consumer Protection Commission :set up to protect consumers by making sure that everyone who sells goods or supply a service obeys the law particularly the the Consumer Protection Act 2007 and the Sale of goods and Supply of services act 198 |
| the sales of goods and supply of services act 1980 | this act protects the consumer. the goods must be of :merchantable quality, fit for purpose, as description and conform to sample. |
| caveat emptor | let the buyer beware |
| The Consumer Protection Act 2007 | make sure that manufacturers and retailers always act fairly and that they always tell the truth about the product or services they sell and never say, write or do anything that might fool or mislead the consumer |
| false economy | This exists when we buy something that either costs less than another brand or seems to be better value, but turns out to be more expensive in the long term. |
| Small claims Procedure | Allows consumers to have the complaint dealt with cheaply as long as the claim does not exceed 2000. |
| The office of the Ombudsman | The Ombudsman investigates complaints against public bodies and, where appropriate, recommends redress. |
| Credit note | Is a document given by the retailer to the consumer for the value of the goods returned. it allows the consumer to purchase goods from the shop in equal value |
| Below cost selling | Is when certain shops sell popular products very cheaply to attract people into their shop |
| Confirm to sample | A wallpaper or carpet you recieve should be the same as the sample shown to you in the shop when you ordered it |
| Trade Associations | Represents different taders, manufacturers or retailers e.g ITAA- The Irish Travel Agents Association. |
Created by:
joshorourke
Popular Business sets