click below
click below
Normal Size Small Size show me how
Habit 4
module 11 and 12
Term | Definition |
---|---|
Module 11 Main point | Building effective relationships with people by working for their benefit while you are working for your own benefit. |
Win-Lose | "I'm going to beat you no matter what". You can't win unless others lose. |
Lose-Win | "I always get stepped on". Insecure. Not brave enough to stick up for yourself. |
Lose-Lose | "if im going down, you're going down with me". If you can't win, nobody does. |
Module 12 | Make deposits in other people's emotional bank accounts. |
module 12 Main point | Key to making friends is to deposit acts of kindness and helpfulness in their emotional bank accounts (and to avoid making withdrawals). |
Deposits | When you do something that helps the relationship. |
Withdrawals | When you do something to hurt the relationship. |