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Consumer Rights

TermDefinition
Merchantable quality Fit for the purpose for which the good is bought
Small claims procedure a service provided by the courts service for consumers to resolve disputes without the need to employ a solicitor
Competition and Consumer Protection Commission State agency responsible for promoting fair competition and protecting the interests of consumers
Guarantee a written undertaking from the manufacturer to repair, replace or refund an item within a stated period of time after the purchase
Ombudsman like an insurance policy for which you must pay a premium. For an extra fee, the manufacturer will extend the guarantee for a longer time period
Warranty like an insurance policy for which you must pay a premium. For an extra fee, the manufacturer will extend the guarantee for a longer time period
ComReg Protects consumers of communications businesses
Created by: niamhowens
Popular Business sets

 

 



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