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Communication
Departments and their touchpoints
Step | Department |
---|---|
Creates proposals and uploads to Base | Proposals |
Completes intro call and sends post intro call email | Support |
Completes site survey | Site Surveyors |
Creates the final designs, redesigns, & regens and notifies the customer if their home is disqualified | Design |
Sets up a time for the technician to obtain customer's signature on their permits | Permitting |
Orders materials from suppliers and has them shipped | Supply Chain |
Schedules installation | Installation Scheduling |
Calls the customer and AHJ to schedule the inspection | Inspections |
Calls Sunrun and Solenrgi customers to schedule the installation and inspection | Partners |
Notifies the customer for the Interconnection Agreement signature or HOI | Utilities |
Calls the customer to schedule work orders | Field Service |
Reaches out to any customer who cancels prior to installation | Retentions |