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Business
Resolving Conflict in the Workplace
| Term | Definition |
|---|---|
| Industrial Relations | The relationship between employee and employer |
| Pay Claims | Demand made by employees to their employer for an increase in pay |
| Trade Unions | An organisation that aims to protect and improve the pay and working conditions of its members |
| Stop Steward | Elected by trade union members and acts as a representative in the workplace |
| Irish Congress of Trade Unions (ICTU) | Represents and campaigns on behalf of trade union members in Ireland |
| Bargaining | When employees and managers meet to discuss a wide range of issues including pay |
| Official Strike | When employees refuse to enter into the workplace and perform their normal duties |
| All-Out Strike | All employees in the business go on strike even employees that aren't directly involved |
| Work to Rule | Employees carry out their duties as stated in their contract and they don't carry out other duties. |
| Token Stoppage | Employees refuse to work for a short period of time |
| Overtime Ban | Employees refuse to work overtime this may put employer under a lot pf pressure |
| Unofficial Strike | Employees take strike but do not meet all or some of the requirements of an official strike |
| Wildcat/Lightening Strike | When employees goon strike without informing their employer |
| Political Strike | Employees leave the workplace to protest against governments actions |
| Negotiation | Both parties meet and bargain with each other |
| Conciliation | An independent conciliator listens to both sides of the dispute |
| Mediation | An independent mediator listens to both sides and outlines how they think the problem should be resolved |
| Arbitration | An arbitrator listens to both parties and makes a decision on how the problem should be resolved |
| Industrial Relations Act 1990 | Introduced to improve industrial relations in Ireland and to help resolve disputes |
| Trade Dispute | Relates to disputes between employees and employers |
| Workplace Relations Commission (WRC) | Provides a range of industrial relations services to employers and employees |
| Labour Court | Court of last result for industrial relations aim is to resolve disputes quickly and fairly |
| Joint Labour Committee (JLC) | For employees in certain sectors eg. hairdressing improves pay and working conditions |
| Unfair Dismissal Act 1977-2015 | Introduced to prevent employees being dismissed for unfair reasons |
| Discrimination | Occurs when one person is treated less favorably than another is, has been or would be treated in a comparable situation |
| Employment Equality Act 1998-2015 | Prohibits discrimination in the workplace |
Created by:
Sophieholmes
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