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Business
Resolving Conflict in the Workplace
Term | Definition |
---|---|
Industrial Relations | The relationship between employee and employer |
Pay Claims | Demand made by employees to their employer for an increase in pay |
Trade Unions | An organisation that aims to protect and improve the pay and working conditions of its members |
Stop Steward | Elected by trade union members and acts as a representative in the workplace |
Irish Congress of Trade Unions (ICTU) | Represents and campaigns on behalf of trade union members in Ireland |
Bargaining | When employees and managers meet to discuss a wide range of issues including pay |
Official Strike | When employees refuse to enter into the workplace and perform their normal duties |
All-Out Strike | All employees in the business go on strike even employees that aren't directly involved |
Work to Rule | Employees carry out their duties as stated in their contract and they don't carry out other duties. |
Token Stoppage | Employees refuse to work for a short period of time |
Overtime Ban | Employees refuse to work overtime this may put employer under a lot pf pressure |
Unofficial Strike | Employees take strike but do not meet all or some of the requirements of an official strike |
Wildcat/Lightening Strike | When employees goon strike without informing their employer |
Political Strike | Employees leave the workplace to protest against governments actions |
Negotiation | Both parties meet and bargain with each other |
Conciliation | An independent conciliator listens to both sides of the dispute |
Mediation | An independent mediator listens to both sides and outlines how they think the problem should be resolved |
Arbitration | An arbitrator listens to both parties and makes a decision on how the problem should be resolved |
Industrial Relations Act 1990 | Introduced to improve industrial relations in Ireland and to help resolve disputes |
Trade Dispute | Relates to disputes between employees and employers |
Workplace Relations Commission (WRC) | Provides a range of industrial relations services to employers and employees |
Labour Court | Court of last result for industrial relations aim is to resolve disputes quickly and fairly |
Joint Labour Committee (JLC) | For employees in certain sectors eg. hairdressing improves pay and working conditions |
Unfair Dismissal Act 1977-2015 | Introduced to prevent employees being dismissed for unfair reasons |
Discrimination | Occurs when one person is treated less favorably than another is, has been or would be treated in a comparable situation |
Employment Equality Act 1998-2015 | Prohibits discrimination in the workplace |