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chapter 3

conflict in the workplace

QuestionAnswer
what is industrial relations? the relationship between the employer and employee in an organisation
what are the causes of industrial relations conflict? pay, working conditions, technology, redundancy, unfair dismissal
what is a play claim? a demand made by employees to there employer for an increase in pay
what are the most common forms of pay claims? cost of living claim, comparability claim, productivity claim, relativity claim
what is inflation? the increase in the cost of goods and services from one year to the next
what is a trade union? an organisation that aims to protect and improve the pay and working conditions of its members
what is a shop steward? a shop steward is elected by trade union members in a workplace and acts as the unions representative in that workplace
what are the benefits of being in a trade union for employees? protects employees rights, information and support, better pay and working conditions, national level
what are the benefits of being part of a trade union as an employer? faster negotiations, introducing change, improved health and safety
what does ICTU mean? Irish congress of trade unions
what is bargaining? when managers and employees meet to discuss a wide range of issues including pay and working conditions
what are the different types of bargaining? individual bargaining, collective bargaining, national collective bargaining/social partnership
What are the legal types of industrial action Official strike, all out strike, work to rule, token stoppage, overtime ban
What are the illegal types of industrial action Unofficial strike, wildcat/lightning strike, political strike
What are the Non legislative methods of solving industrial relations conflict Meeting and talking, negotiation, conciliation, mediation, arbitration
What are the legislative methods of solving industrial relations conflict Industrial relations act 1990, workplace relations commission (WRS), labour court, unfair dismissal acts 1977-2015, employment equality acts 1998-2015
Under what grounds is dismissal fair Redundancy, incompetence, qualifications, employee misconduct, legal reasons
What are the procedures you must follow in fair dismissal 1 Counsel employee, 2 verbal warning, 3 first written warning , 4 final written warning, 5 suspension, dismissal
Under what grounds is dismissal unfair Age, religious or political beliefs, race, trade union membership, pregnancy, gender
How can you redress an unfair dismissal Reinstatement, re engagement, compensation
Created by: Jamesperlin
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