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Inside Business

Consumers - unit 1

TermDefinition
Sale of goods and supply of goods and services act 1980 Rights of consumers when purchasing a good Rights of consumers when purchasing a service Remedies for breach of the Act Retailers responsibility Guarantees Second-hand goods Inertia selling/unsolicited goods
Consumer protection act 2007 Misleading Descriptions Aggressive Practices Prohibited Practices Price Display Regulations Price Controls
Legislative methods of solving consumer conflict Sale of Goods and Supply of Services Act 1980 Consumer Protection Act 2007 Competition and Consumer Protection Commission (CCPC)
Non-Legislative methods of resolving consumer conflict Negotiation Writing a letter of complaint Assistance from a third party
The ombudsman Investigates complaints from members of the public who believe they have been unfairly treated by a public body Eg. HSE (Health Service Executive) Local authorities (county council) Government departments (social protection)
Small Claims Procedure Application Small claims registrar Referral to the district court Appealing a decision
Small Claims Court Claims up to the value of €2,000 can be made for: Faulty goods Poor-quality production Damage to property
Created by: CaraghCS
 

 



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