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POBF Lesson 1.01

Business Vocab 1.01

Abbreviation A shortened form of a word or phrase
Active engaging or ready to engage in physically energetic pursuits
Aggressive communication style a method of expressing needs and desires that does not take in to account the welfare of others.
Analyzers a person or device that analyses given data.
Analyzer' Non-Verbal Behaviors Cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions.
Assertive communication style I clearly and directly express my needs, desires and opinions in a way which is considerate of others.
Brainstorming A group problem-solving technique in which members sit around a list ideas and possible solutions to the problem
Collaborators Easygoing people
Collaborators' nonverbal behaviors Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone.
Constructive Criticism Offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.
Controllers a person or thing that directs or regulates something
Controllers' nonverbal behaviors Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion.
Criticism Pointing out faults or shortcomings
Customer Someone who pays for goods or services
Defensive Attempting to justify or defend; deterring aggression or attack
Detached withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than
Enunciate Speak or state clearly
Etiquette Socially acceptable behavior
Formative evaluation Evaluate prior to and during implementation of an idea.
Impact evaluation What are some other things that this will/could impact?
Involved gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange
Need (Target audience) Knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey.
Objective When something is based on facts not personal feelings, fictional matter, or interpretation
Passive receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange.
Passive Aggressive communication style I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs
Passive communication style I do not express my needs, desires and opinions directly and I put others' needs above my own.
Process evaluation Help employees/customers see how an idea achieved.
Professional Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
Reflection Serious thought or consideration.
Research (Target audience) One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand.
Socializers Outgoing people who thrive on change and meeting people
Socializers' behaviors Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone.
Specificity (Target audience) You can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message.
Strategy (Target audience) Addressing your target audience based on your research and its needs should allow you to develop a strategy that will help you to better communicate as well
Sympathize To feel or express sympathy or compassion
Target audience A particular group at which a film, book, advertising campaign, etc., is aimed.
Verbal Communication in the form of words
Created by: bell_i429
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