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POBF Lesson 1.01

vocab for 1.01

Abbreviation a shortened version of a longer word or phrase
Active a customer is considered active if he or she makes a purchase within a specific period of time.
Aggressive Communication Style individuals express feelings and opinions and advocate for their needs in a way that violates others. can be verbally or physically abusive.
Analyzers a person who analyzes and reads data that is given.
Analyzers' Non-verbal Behaviors a person who uses gestures, facial expression, tone and eye contact.
Assertive Communication Style expresses their own needs desires, ideas and feelings, while also considering the needs of others.
Brainstorming an attempt to devise or find a solution to a problem
Collaborators individuals who work together to a common purpose to achieve business benefit.
Collaborators' Non-verbal Behaviors appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone.
Constructive Criticism highly focused on a particular issue or set of issues.
Controllers an individual who has responsibility for all accounting-related activities, including high level accounting, managerial accounting, and finance activities, within a company.
Controllers' Non-verbal Behaviors direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion.
Criticism the art of analyzing or evaluating works of art or literature.
Customer a person of a company that receives, consumes or buys a product or service and can choose between different goods or suppliers.
Defensive a corporation whose sales and earnings remain relatively stable during both economic upturns and downturns.
Detached seperate from something else.
Enunciate to make a definite or systematic statement.
Etiquette building relationships with other people.
Formative Evaluation a method for judging the worth of a program while the program activities are forming.
Impact Evaluation a process of determining, assessing, and evaluating the potential effects of an interruption or stoppage of critical operations, functions, and processes of the business due to an accident, emergency, or disaster.
Involved being apart of something or being associated with something.
Need (Target Audience) knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey.
Objective a result that a company aims to achieve.
Passive activity that a taxpayer did not materially participate in during the tax year.
Passive Aggressive Communication Style communicate with body language or a lack of communication to another person, such as giving the silent treatment, spreading rumors behind people's backs, and sabotaging others' efforts.
Passive Communication Style individuals have developed a pattern of avoiding expressing their feelings or opinions, protecting their rights, and identifying and meeting their needs.
Process Evaluation to determine the importance, effectiveness, or worth of something
Professional engaged or qualified in a profession
Reflection serious thought or consideration.
Research (Target Audience) one way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand.
Socailizers outgoing people who thrive on change and meeting people
Non-verbal not involving or using words or speech
Customer Relations (Customer Service) refers to the way a business communicates and interacts with the public to gain and retain customers.
Socializers' Non-verbal Behaviors outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone.
Specificity (Target Audience) you can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message.
Strategy (Target Audience) addressing your target audience based on your research and it needs should allow you to develop a plan that will help you better communicate with your target audience.
Sympathize to feel or express sympathy or compassion
Target Audience a particular group at which a film, book, advertising campaign, etc, is aimed.
Verbal communication in the form of words
Created by: wikee



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