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POBF Lesson 1.01

Vocabulary for 1.01

Abbreviation a shortened form of a longer word or phrase
Active listener gives full attention to listening when others are talking and focuses on what is being said
Aggressive Communication Style a style in which in individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others
Analyzers detailed-oriented, logical thinkers who analyze others and situations
Analyzers' Non-verbal Behaviors cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions
Assertive Communication Style a style of behavior in which people clearly expose their opinions and thoughts advocate for their needs in a calm and positive way
Brainstorming a technique to stimulate creative ideas and solutions through a group discussion
Collaborators easy-going, relationship-oriented people who enjoy work with people to work towards a consensus
Collaborators' Non-verbal Behaviors appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone
Constructive Criticism suggestions that are highly focused on a particular issue or set of issues, and are often helpful and specific
Controllers people who take charge and want control of themselves, others, and situations
Controllers' Non-verbal Behaviors direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion
Criticism evaluating or analyzing work; pointing out faults or shortcomings
Customer a person or company that receives, consumes, or buys a product or service and can choose between different goods and suppliers
Defensive attempting to justify or defend; deterring aggression or attack
Detached separated from something else; a listener who withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver
Enunciate to make a definite or systematic statement; speak or state clearly
Etiquette building relationships with other people; it is not about rules and regulations but about providing basic social comfort and creating a comfortable environment; socially acceptable behavior
Formative Evaluation generally any evaluation that takes place before or during a project's implementation with the aim of improving the project's design and performance
Impact Evaluation measures the results that have occurred as a result of the communication, the program or intervention
Involved listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange
Need (Target Audience) knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey
Objective a result that a company aims to achieve and the strategies that people will use to get there
Passive listener receives information as thought being talked to rather than as being an equal partner in the speaking-listening exchange, listener is usually attentive, although it can be faked at times
Passive Aggressive Communication Style communicate with body language or a lack of communication to another person, such as giving the silent treatment, spreading rumors behind people's backs, and sabotaging others's efforts
Passive Communication Style individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs
Process Evaluation help employees/customers see how an idea is achieved
Professional exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
Reflection having serious thought/consideration
Research (Target Audience) look through (research) your audience in business communications to know your target audience
Customer Relations (Customer Service) the way a business communicates and interacts with people to gain and keep customers
Non-verbal not involving or using words or speech (Ex. Hand motions, facial expressions, posture)
Socializers people who are outgoing, thrive on change and enjoy meeting other people
Socializers' Non-verbal Behaviors outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone
Specificity (Target Audience) learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message
Strategy (Target Audience) a way to help you communicate with others better by addressing your target audience based on your research and its needs
Sympathize to feel and express sympathy towards someone/something
Target Audience a particular group in which something (a film, book, advertising company, etc.) is aimed at
Verbal communication using words
Created by: chaua



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