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POBF Lesson 1.01

Vocabulary

TermDefinition
Abbreviation A shorten version of a word phrase or name
Active Making a purchase in a specific time period
Aggressive Communication Style A style in which an individual expresses their opinions and feelings in a violent way
Analyzer's A person who analyzes data that is given
Analyzers' Non verbal Behaviors A person who uses gestures, facial expression , tone, and eye contact and other ways to communicate non verbally
Assertive Communication styles Expressing yourself effectively and standing up for your opinion and respecting others views
Brainstorming To produce/discuss an idea
Collaborators A person who cooperates and works diligently with others
Collaborators' Non verbal Behaviors Appears relaxed and asks questions, have a win-win attitude
Constructive Criticism offering valid and well-reasoned opinions about the work of others
Controllers People who usually take charge and steer a conversations
Controllers' Non verbal Behaviors Direct, prefers to be in control, louder and assertive
Criticisms the expression of disapproval of someone or something based on perceived faults or mistakes.
Customer a person or organization that buys goods or services from a store or business
Defensive Attempting to justify or defend; deterring aggression or attack
Detached The information the listener withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver.
Enunciate Speak or state clearly
Eitiquette Socially acceptable behavior
Formative Evaluations Evaluate prior to and during implementation of an idea.
Impact Evaluation measures program effectiveness in the target audience
Involved person reflects on the message to a degree and participates in the speaking-listening exchange
Need (target audience ) Know what they need to hear
Non-verbal Verbal-Not involving or using words or speech (Ex. Hand motions, facial expressions, posture)
objective When something is based on facts not personal feelings, fictional matter, or interpretation
Passive While assuming that the responsibility for the success of the communication is the speaker's, this listener is usually attentive, although attention may be faked at times.
Passive Aggressive Communication Style I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs
Passive Communication Style I do not express my needs, desires and opinions directly and I put others' needs above my own.
Process Evaluation Help employees/customers see how an idea achieved.
Professional Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
Reflection Serious thought or consideration
Research (target audience) One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand.
Customer Relations (customers service) the assistance and advice provided by a company to those people who buy or use its products or services.
Socializers Outgoing people who thrive on change and meeting people
Socializers ' Non-verbal Behaviors out-spoken and quick to make a decision and also assertive
Specificity (target audience) You can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message
Strategy (target audience) Addressing your target audience based on your research and its needs should allow you to develop a plan that will help you to better communicate as well
Sympathize To feel or express sympathy or compassion
Target Audience A particular group at which a film etc, is aimed
Verbal Communication in the form of words
Created by: alexg9417301
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