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POBF Lesson 1.01
Vocabulary
| Term | Definition |
|---|---|
| Abbreviation | A shorten version of a word phrase or name |
| Active | Making a purchase in a specific time period |
| Aggressive Communication Style | A style in which an individual expresses their opinions and feelings in a violent way |
| Analyzer's | A person who analyzes data that is given |
| Analyzers' Non verbal Behaviors | A person who uses gestures, facial expression , tone, and eye contact and other ways to communicate non verbally |
| Assertive Communication styles | Expressing yourself effectively and standing up for your opinion and respecting others views |
| Brainstorming | To produce/discuss an idea |
| Collaborators | A person who cooperates and works diligently with others |
| Collaborators' Non verbal Behaviors | Appears relaxed and asks questions, have a win-win attitude |
| Constructive Criticism | offering valid and well-reasoned opinions about the work of others |
| Controllers | People who usually take charge and steer a conversations |
| Controllers' Non verbal Behaviors | Direct, prefers to be in control, louder and assertive |
| Criticisms | the expression of disapproval of someone or something based on perceived faults or mistakes. |
| Customer | a person or organization that buys goods or services from a store or business |
| Defensive | Attempting to justify or defend; deterring aggression or attack |
| Detached | The information the listener withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver. |
| Enunciate | Speak or state clearly |
| Eitiquette | Socially acceptable behavior |
| Formative Evaluations | Evaluate prior to and during implementation of an idea. |
| Impact Evaluation | measures program effectiveness in the target audience |
| Involved | person reflects on the message to a degree and participates in the speaking-listening exchange |
| Need (target audience ) | Know what they need to hear |
| Non-verbal | Verbal-Not involving or using words or speech (Ex. Hand motions, facial expressions, posture) |
| objective | When something is based on facts not personal feelings, fictional matter, or interpretation |
| Passive | While assuming that the responsibility for the success of the communication is the speaker's, this listener is usually attentive, although attention may be faked at times. |
| Passive Aggressive Communication Style | I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs |
| Passive Communication Style | I do not express my needs, desires and opinions directly and I put others' needs above my own. |
| Process Evaluation | Help employees/customers see how an idea achieved. |
| Professional | Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace |
| Reflection | Serious thought or consideration |
| Research (target audience) | One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand. |
| Customer Relations (customers service) | the assistance and advice provided by a company to those people who buy or use its products or services. |
| Socializers | Outgoing people who thrive on change and meeting people |
| Socializers ' Non-verbal Behaviors | out-spoken and quick to make a decision and also assertive |
| Specificity (target audience) | You can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message |
| Strategy (target audience) | Addressing your target audience based on your research and its needs should allow you to develop a plan that will help you to better communicate as well |
| Sympathize | To feel or express sympathy or compassion |
| Target Audience | A particular group at which a film etc, is aimed |
| Verbal | Communication in the form of words |
Created by:
alexg9417301
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