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POBF Lesson 1.01
Lesson 1.01 Vocabulary
| Term | Definition |
|---|---|
| Abbreviation | a shortened form of a word or phrase |
| Active | this listener gives full attention to listening when others are talking and focuses on what is being said |
| Aggressive Communication Style | is direct in expressing their needs, desires, and opinions giving little or no thought to other people's feelings |
| Analyzers | detail-oriented and logical |
| Analyzers' Non-Verbal Behaviors | cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions |
| Assertive Communication Style | clearly and directly expresses their needs, desires, and opinions in a way which is considerate of others |
| Brainstorming | a group problem-solving technique in which members sit around a list ideas and possible solutions to the problem |
| Collaborators | easy going people |
| Collaborators' Non-Verbal Behaviors | appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone |
| Constructive Criticism | offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one |
| Controllers | take charge of people |
| Controllers' Non-Verbal Behaviors | direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion |
| Criticism | pointing out faults or shortcomings |
| Customer | someone who pays for goods or services |
| Customer Relations (Customer Service) | refers to the way a business communicates and interacts with the public to gain and retain customers |
| Defensive | attempting to justify or defend; deterring aggression or attack |
| Detached | this listener withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver |
| Enunciate | speak or state clearly |
| Etiquette | socially acceptable behavior |
| Formative Evaluation | evaluate prior to and during implementation of an idea |
| Impact Evaluation | what are some other things that this will/could impact? |
| Involved | this listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange |
| Need (Target Audience) | knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey |
| Non-Verbal | not involving or using words or speech (Ex. Hand motions, facial expressions, posture) |
| Objective | when something is based on facts not personal feelings, fictional matter, or interpretation |
| Passive | this listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange |
| Passive Aggressive Communication Style | this thinker indirectly makes sure that others are aware of their needs, desires and opinions and give little or no thought to theirs |
| Passive Communication Style | I do not express my needs, desires and opinions directly and I put others' needs above my own |
| Process Evaluation | help employees/customers see how an idea achieved |
| Professional | exhibiting a courteous, conscientious, and generally businesslike manner in the workplace |
| Reflection | serious thought or consideration |
| Research (Target Audience) | one way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand |
| Socializers | outgoing people who thrive on change and meeting people |
| Socializers' Non-Verbal Behaviors | outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone |
| Specificity (Target Audience) | you can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message |
| Strategy (Target Audience) | addressing your target audience based on your research and its needs should allow you to develop a strategy that will help you to better communicate as well |
| Sympathize | to feel or express sympathy or compassion |
| Target Audiemce | a particular group at which a film, book, advertising campaign, etc., is aimed |
| Verbal | communication in the form of words |
Created by:
KistlerK
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