Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
POBF Lesson 1
| Term | Definition |
|---|---|
| Abbreviation | a shortened or contracted form of a word or phrase |
| Active | the listener gives full attention and focuses on what is being said |
| Aggressive Communication Style | a method of expressing needs and desires that does not take in to account the welfare of others |
| Analyzers | detail-oriented and logical |
| Analyzers' Non-Verbal Behaviors | cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions |
| Assertive Communication Style | you express yourself effectively and stand up for your point of view, while also respecting the rights and beliefs of others |
| Brainstorming | group discussion to produce ideas or solve problems |
| Collaborators | easy going people/ supporters |
| Collaborators' Non-Verbal Behaviors | appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone |
| Constructive Criticism | the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one |
| Controllers | a person or thing that directs or regulates something. |
| Controllers' Non-Verbal Behaviors | direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion |
| Criticism | the expression of disapproval of someone or something based on perceived faults or mistakes |
| Customer Relations (Customer Service) | the relationships that a business has with its customers and the way in which it treats them |
| Defensive | used or intended to defend or protect. |
| Detached | separate or disconnected |
| Enunciate | say or pronounce clearly |
| Etiquette | the customary code of polite behavior in society or among members of a particular profession or group |
| Formative Evaluation | ensures that an activity program is appropriate |
| Impact Evaluation | measure program effectiveness in the target audience |
| Involved | difficult to comprehend; complicated |
| Need ( Target Audience ) | know what they need to hear |
| Non-Verbal | facial expressions, body language, and posture |
| Objective | (of a person or their judgment) not influenced by personal feelings or opinions in considering and representing facts |
| Passive | accepting or allowing what happens or what others do, without active response or resistance |
| Specificity ( Target Audience ) | allows you to talk to more than one group |
| Strategy ( Target Audience ) | helps connect to your target audience |
| Verbal | sounds, languages, and a tone of voice |
| Sympathize | agree with a sentiment or opinion |
| Socializers' Non-Verbal Communication | outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone |
| Research ( Target Audience ) | know your target audience |
| Reflection | serious thought or consideration |
| Professional | engaged in a specified activity as one's main paid occupation rather than as a pastime |
| Process Evaluation | determines whether program activities have been implemented as intended |
| Passive Aggressive Communication Style | usually feel powerless, stuck, and resentful – in other words, they feel incapable of dealing directly with the object of their resentments |
| Passive Communication Style | a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs |
Created by:
agom5587
Popular Business sets