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POBF Lesson 1
Vocabulary
| Term | Definition |
|---|---|
| Abbreviation | a shortened form of a word or phrase |
| Active | engaging or getting ready to engage |
| Aggressive communication style | expressing feelings |
| Analyzers | person or device analyzing data |
| Analyzers non verbal behaviors | gestures, body language, and distance are non verbal behaviors |
| Assertive communication style | ability to express positive and negative ideas in a honest and direct way |
| Brainstorming | discussion between a group of people |
| Collaborators | a person who works together with an associate |
| Collaborators non verbal behavior | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone. |
| Constructive criticism | offering well resoned opinions that are both positive and negative |
| Controllers | People that take charge and are hard to convince |
| Controllers non verbal behavior | Determines whether program activities have been implemented as intended |
| Criticism | negative feedback |
| Customer | a person that buys goods from a store |
| Customer Relations AKA customer service | relationships that a business has with its customers |
| Defensive | very anxious to challenge or avoid criticism. |
| Detached | separate or disconnected |
| Enunciate | say or pronounce clearly. |
| Etiquette | the customary code of polite behavior in society or among members of a particular profession or group. |
| formative evaluation | Ensures that an activity program is appropriate |
| impact evaluation | Measure program effectiveness in the target audience |
| involved need (target audience) | a specific group of customers most likely to respond positively to your promotions, |
| non verbal | Facial expressions, body language, and posture |
| objective | a thing aimed at or sought; a goal. |
| passive | accepting or allowing what happens or what others do, without active response or resistance. |
| specificity (target audience) | Allows you to talk to more than one group |
| strategy (target audience) | Helps connect to your target audience |
| verbal | Sounds, languages, and a tone of voice |
| sympathize | feeling, showing, or expressing sympathy. |
| socializers non verbal behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone. |
| research (target audience) | Know your target audience |
| reflection | serious thought or consideration. |
| professional | a person engaged or qualified in a profession. |
| process evaluation | Determines whether program activities have been implemented as intended |
| passive aggresive communication style | a style in which individuals appear passive on the surface but are really acting out anger in a subtle, indirect, or behind-the-scenes way. |
| passive communication style | a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs. |
Created by:
sugeylirodriguez
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